1. They make eye contact and greet others with a warm hello and goodbye.
  2. They treat everyone they meet with the same respect.
  3. Before entering and exiting a building they always look in front and behind to see if there is anyone that could use a helping hand.
  4. They are mindful and think before they speak.
  5. They accept and value differences in people.
  6. They use their fork, knife and napkin when dining.
  7. They dress for the occasion.
  8. They say please and thank you regularly - not just when they need to get their way.
  9. They let other cars merge.
  10. They avoid boasting, bragging, and gossiping.
  11. They do not push their opinions or pry by asking personal questions.
  12. They put others at ease.

As difficult as it may be, the ability to admit our wrongs, accept responsibility for our actions, and ask for forgiveness is crucial to any healthy relationship.

A careless comment, backing out at the last minute, showing up late– these are everyday occurrences that happen more than we’d like, and each warrants an honest apology.

Waiting to make amends even when you know you are wrong risks damaging the relationship permanently. Just ask those who are no longer on speaking terms with friends or relatives if waiting for the ‘perfect moment’ is a good idea.

But sending an apology via text message or blurting out “Sorry!” just to get it over with is not genuine. Almost worse than no apology is the inauthentic apology.

A sincere apology can heal wounds and strengthen relationships.  It’s how children recognize that their parents are fallible and, more importantly, trustworthy.

Spouses and partners can clear the air and start again.  Friendships survive lifetimes littered with mistakes because of sincere attempts at amends.

Texting or emailing an apology may seem like a great option, because it eliminates the awkward factor, but a face-to-face discussion is the big kid way to handle it.

Text messages can be misinterpretation and misconstrued. Without eye contact and facial expressions to get your point across is a gamble. If you are truly sorry and serious about letting someone know how deeply remorseful you are, then do it right.

Apologizing without making things right is like saying “I’ll call you!” when you have no intention of doing so…it’s pretentious and worthless.

Consider where and why you went wrong and what you will do differently next time. Then verbalize it!

“Sorry I’m late” carries much less weight than “I’m so sorry I’m late. I got caught up with work and I should have wrapped up sooner.”

No one is perfect. We’re only human.

This also applies to the individual who is due an apology. Yes, it hurts when you are let down, but remember no one is perfect. We’re only human.

We hurt people we care about and say things we don’t mean, but that doesn’t have to be the end of the relationship.

Accept the apology and show forgiveness. Holding grudges is bad energy to carry around and also bad for your health.

Accepting a genuine apology allows all parties to relinquish the past and move forward. We all need to be aware of our own imperfections and pledge to try to do better.

If you need to replace, repair or restore something that was damaged due to your actions, do it. If you have been refusing to accept a request for forgiveness now is the time.

With the current climate in our world and the recent breaking news stories of inappropriate sexual behavior in all industries across the nation, you would think that we live in a world without rules, respect, manners or morals. 

Reading through the headlines it is truly evident that respect and manners have been pushed to the side. It is only when horrible behavior is brought to the mass media do we have the opportunity to see something we are aware of on a small scale in high definition, morning and night and on every platform.

Is our culture so unattached and disconnected that we have forgotten about moral upbringing or human decency? What has happened?

Certain components of our modern existence threaten the development and enforcement of these rules which have helped hold our communities together. As we have evolved it is understandable that so has the perception of what is considered “acceptable behavior”.

Yes, we have been liberated from appalling laws and useless rules of the past, but now we are faced with the repercussions of our progression.

Without focused cultivation of teaching and enforcing respect and equality within our workplace, schools, homes, and communities, the civility born of etiquette could indeed become a thing of the past.

It is only when enough people stand together and decide that enough is enough and that it is time for a change that something can be done.

Please stand with us in our battle to help instill the traits that make our society kind and compassionate human beings.

Another terrorist attack in our country on Halloween, lead us at The American School of Protocol to do much soul searching on how we could help our children in the United States. Recently our country has been subjected to hurricanes, fires, earthquakes, and a sense of fear and anxiety prevails.

Having personally spoken to so many individuals over the years,we have heard your passion for making a profound positive difference in the children in your community. This is why we are offering a 1-Day Training Conference, in Atlanta so that YOU can help. 

Cultivating Character, a 1-Day Conference, includes copies of the five manuals in our Character Education Series for Pre-k through High School (retails for $1,675.00). Each manual is age-appropriate with multiple lessons and handout materials for your students.  

Cultivating Character 3

The Cultivating Character 1-Day Conference will provide benefit to anyone working closely with children:



School Board Members

Etiquette Instructors

Childcare Providers



Pageantry Professionals

Parents / Grandparents




Community Leaders


Small Business Owners

Special Education Teachers

Life Coach Consultants 

Youth Ministry Leaders


Conference participants will interact with industry peers and learn strategies on helping children increase their self-confidence.


At the Cultivating Character 1-Day Conference, Peggy Newfield, President and Founder of The American School of Protocol and Personal Best Inc. will share her 37+ years of extensive research and experience teaching children, consultants, educators, political and business professionals.

What do Attendees Receive?

Character Education Series

To learn more about Cultivating Character click here.

The American School of Protocol wants to empower you to impact your community by positively influencing America's youth. Our children are tomorrow's leaders. Join us in our battle to make our communities stronger.