... is the most important person in any business.
... is not dependent on us. We are dependent on them.
... is not an interruption of our work. They are the purpose of it.
... does us a favor when they call. We are not doing them a favor by serving them.
... is a person who comes to us with his/her needs and wants. It is our job to fill them.
... deserves the most courteous attention we can give them. They are the lifeblood of this and every business. Without them, we do not have a business.
... has every right to always expect an honest effort on their behalf. Simply provide that service and there will be no dissatisfied clients.
... is not someone to argue or match wits with. Nobody ever won an argument with a customer.
... is deserving of the most courteous and attentive treatment we can give them.
We welcome any feedback as to your customer service experience with The American School of Protocol®.