Texting EtiquetteIs it ok to send a text message to your boss?  What about colleagues and clients?

There are few things to consider before sending a text message to your colleagues, clients or even your boss. Here's the list of what to think about before pressing send.

Consider your environment If you work in an informal work environment, then sending a text message may be appropriate. If you work in a professional setting, then sending a text message to reply about a business related matter, may come off as strange and unprofessional. It depends on the nature of the message and to whom you are sending the message. If you are unsure, then stick to communicating the information in an e-mail or by phone.

Keep it professional Even though it is only a text message, it is still part of a work conversation. Write in complete sentences and use proper grammar.

Texting EtiquetteHigh importance and texting don’t mix well In business, if it is important, then it should not be communicated via text message. Don't communicate big, imperative decisions through text messaging. Anything that requires important details and multiple back and forth communications is best left to e-mail, phone calls or face-to-face meetings.

Don’t send bad news It may be convenient or easy to give someone a heads-up via text, but it can be perceived as insensitive and too casual.

Hold off on the abbreviations and emoticons You don’t want your message to seem like you were in a rush to send it or to come off as being too unprofessional .

Businessman Texting During Meeting In OfficeThink about your tone Like any written work communication, read and think about how your words sound.

Don't send a novel If your message takes up more than three sentences, then sending this lengthy message by text should be out of the question.

Reread and reread Before you send a text message, reread it. Autocorrect and voice-to-text can create some horrible misunderstandings, so always proofread your messages.

 

A common understanding of etiquette has been drastically morphed over the years.   It seems as though today’s younger generation is characterized by rudeness, compared to traditional standards of etiquette. Many people believe that technology plays a central role in the decline of good manners and the media agrees.

Talkin on the Phone During Dinner

The integration of technology and social media into nearly each and every act of interpersonal communication, particularly among young people, is changing the common understanding of what is considerate behavior and what is inappropriate. The less face-time people have with others, the less accountable they are for their behavior.  If someone is rude or inappropriate online, they may never have to answer for their behavior in-person.  It is difficult to understand the virtual implications of inconsiderate treatment.

With mobile technology, people can expand their social circles and connect instantaneously with anyone.  While the number of friends we have may be increasing, often the quality of those friendships, particularly with those people we actually do see face-to-face, is declining. The more time people spend expanding their circle of friends online, the less time they spend cultivating healthy and satisfying relationships in person.

Mobile communications and social media have re-shaped the understanding and awareness of etiquette both virtually and in-person.  Have you ever been invited to spend time with someone, then been ignored by that person because they were texting or calling others?  If so you have witnessed the effects of technology on interpersonal communication. The Internet, mobile devices, and social media are critical to us and for businesses.

Don’t ever forget that face to face interactions are just as important.  Make the goal of your day focus on kindness, courtesy and consideration for everyone you meet – virtually and in-person.