Is it ok to send a text message to your boss? What about colleagues and clients?
There are few things to consider before sending a text message to your colleagues, clients or even your boss. Here's the list of what to think about before pressing send.
Consider your environment – If you work in an informal work environment, then sending a text message may be appropriate. If you work in a professional setting, then sending a text message to reply about a business related matter, may come off as strange and unprofessional. It depends on the nature of the message and to whom you are sending the message. If you are unsure, then stick to communicating the information in an e-mail or by phone.
Keep it professional – Even though it is only a text message, it is still part of a work conversation. Write in complete sentences and use proper grammar.
High importance and texting don’t mix well – In business, if it is important, then it should not be communicated via text message. Don't communicate big, imperative decisions through text messaging. Anything that requires important details and multiple back and forth communications is best left to e-mail, phone calls or face-to-face meetings.
Don’t send bad news – It may be convenient or easy to give someone a heads-up via text, but it can be perceived as insensitive and too casual.
Hold off on the abbreviations and emoticons – You don’t want your message to seem like you were in a rush to send it or to come off as being too unprofessional .
Think about your tone – Like any written work communication, read and think about how your words sound.
Don't send a novel – If your message takes up more than three sentences, then sending this lengthy message by text should be out of the question.
Reread and reread – Before you send a text message, reread it. Autocorrect and voice-to-text can create some horrible misunderstandings, so always proofread your messages.